We hope you'll love your purchase, but we understand sometimes that doesn’t happen. Here is what we will do:
ReturnsOur returns and refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Additional non-returnable items:
- Downloadable PDF templates
- Online workshops
- Any item not in its original condition, or is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
RefundsOnce your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Waiting on a refundIf you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. .
If you’ve done all of this and you still have not received your refund yet, please contact us at: firstname.lastname@example.org
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
ExchangesWe only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.